Terms of service
Terms & Conditions
We hope you will enjoy the convenience and opportunity to shop on line at Blue Water. We aim to provide you with a service which is easy to use and secure, and also reflects the same high standards of our in store experience. By placing an order with us you will be deemed to have read, understood and agreed to the following terms and conditions.
If you have any concerns with respect to the service offered through our website , please email info@bluewaterclothing.co.uk
FAQ’s:
How do I pay for my Item? – Payment
Payment can be made securely on line using our service provided by Shopify Payments. We accept Visa, Mastercard, Visa Electron, Maestro, Solo and Delta. We also welcome payments by telephone. Please call 01773 820867. All prices are in pounds sterling and are inclusive of VAT.
In order to purchase goods online you must hold a valid Credit or Debit card. You must also confirm that the information you supply on our website is both accurate and complete and relates specifically to you. You must agree not to use or copy anyone else’s identity or name that you are not authorised to use.
What if my item is out of stock? – Product Availability
Payment is authorised but not captured on initial orders, payments are only captured once the item is confirmed as in stock.
All items are subject to availability. In the event an item is sold out it will be removed from the website at the earliest opportunity. If we have any problems with the availability of your order, we will contact you as soon as possible. We will offer you a suitable alternative or order your product in for you (or give you a full refund) if we are unable to fulfil your order.
What if I change my mind on my item after receiving it? -Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You have 30 days to return your item. If your return item is not received by our returns department outside of this period, you will not qualify for a refund and an alternative will be offered in the form of store credit or an exchange.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or not as described. They will only be reimbursed if we are at fault e.g. item faulty or not as described. Please ensure you check sizing guidelines when purchasing to ensure the correct size.
Any goods returned should be in saleable condition and in the condition as sent.
RETURNING AN ORDER.
UK customers can now use the Royal Mail returns portal for Blue Water Clothing returns.
Return with Royal Mail
- Take your parcel to your local Post Office.
- Easily print a label at home or at your local Post Office.
- Online tracking on all parcels.
- This service is £3.50 and this will be deducted from your total refund amount when processing your return.
- Allow 2 – 3 days for parcel to reach us.
- We will aim to process your return within 1-3 working days. If there are any issues with your return our customer support team will contact you.
- All items returned must include original packaging and accessories. Failure to do so will result in a deduction off your original refund amount.
Online purchases cannot be returned to our stores in person and are only returnable using the method above.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
** Please be aware our Jewellery and cosmetic Items are NON- RETURNABLE Due to the nature of the products**
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
When will I receive my item?
Your item will be posted to you the ASAP but usually by the next working day so you should receive within 1-3 working days. If you do not receive your item in this time please contact us.
What Countries do you ship to?
If you do not see your country on our country list when creating a customer account, please contact us and we will be more than happy to provide a quote for shipping to your location. We currently sell in the UK and to the USA.
How much will my item cost to post internationally?
Currently our charges are as follows:
UK MAINLAND
FREE SHIPPING ON ALL UK MAINLAND ORDERS ABOVE £70 (Royal Mail 24hr)
| Express | £70.00 and up | 1 to 3 business days | Free |
|
|---|---|---|---|---|
| Express | £0.00–£69.99 | 1 to 3 business days |
£4.99 GBP
|
We Are currently unable to ship to the USA due to tariffs
USA
FREE SHIPPING ON ALL USA ORDERS ABOVE $350 (Royal Mail International Tracked)
| International Tracked | $350and up | 1 to 3 business days | Free |
|
|---|---|---|---|---|
| International Tracked | $0.00–£349.99 | 1 to 3 business days |
$19 USD
|