Customer Returns
Start a return
RETURNING AN ORDER.
UK customers can now use the Royal Mail returns portal for Blue Water Clothing returns.
Return with Royal Mail
- Take your parcel to your local Post Office.
- Easily print a label at home or at your local Post Office.
- Online tracking on all parcels.
- This service is £3.50 and this will be deducted from your total refund amount when processing your return.
- Allow 2 – 3 days for parcel to reach us.
- We will aim to process your return within 1-3 working days. If there are any issues with your return our customer support team will contact you.
- All items returned must include original packaging and accessories. Failure to do so will result in a deduction off your original refund amount.
Please follow the link below, returns are set to a tracked 48h service.
(You can also return your order by your own chosen method. Make sure to send with a insured service to cover the cost of any damage or losses. If you chose to return your parcel this way please email us at info@bluewaterclothing.co.uk to notify us of your order number and reason for return.)
Return My Order -
http://www.royalmail.com/track-my-return/create/8030
Alternatively you can return your order via the method below.
1. Use your returns slip provided to highlight the items you wish to return and select the reason for return. Place the returns slip into the parcel and post the order back to:
Blue Water
Lockerbie Manor Farm
Ashleyhay
Wirksworth
DE4 4AG
Should you wish to exchange an item then please notify us and we will ship out your exchange free of charge.
2. Make sure all items have the correct labels still attached.
3. You will receive a confirmation email once the refund or exchange has been processed. We aim to provide as many updates as possible.
Your refund will be paid as soon as the item is received by our returns department this is usually processed in 1-3 working day but can take up to 7 working days in busier periods.
You are responsible for the cost of returning goods unless the item is deemed faulty.
For any questions during the return you can contact us through our website contact form or by email - info@bluewaterclothing.co.uk
HOW LONG DO I HAVE TO RETURN AN ITEM?
You have 30 days to return your item. If your return item is not received by our returns department outside of this period, you will not qualify for a refund and an alternative will be offered in the form of store credit or an exchange.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or not as described. They will only be reimbursed if we are at fault e.g. item faulty or not as described. Please ensure you check sizing guidelines when purchasing to ensure the correct size.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 30 days for a refund of the total order value.
Find out more Returns Policy