Start a return

RETURNING AN ORDER.

You can now use the Royal Mail returns portal for Blue Water Clothing returns. Arrange a collection or drop off at your closest Royal Mail drop off point.

Please follow the link below, returns are set to a tracked 48h service. This charge will be removed from the total refund at a rate of £3.99

Return My Order -

http://www.royalmail.com/track-my-return/create/8030

Alternatively you can return your order via the method below.

1. Use your returns slip provided to highlight the items you wish to return and select the reason for return. Place the returns slip into the parcel and post the order back to:

Blue Water 

Lockerbie Manor Farm

Ashleyhay

Wirksworth

DE4 4AG

Should you wish to exchange an item then please notify us and we will ship out your exchange free of charge.

2. Make sure all items have the correct labels still attached.

3. You will receive a confirmation email once the refund or exchange has been processed. We aim to provide as many updates as possible.

 

For any questions during the return you can contact us through our website contact form or by email - info@bluewaterclothing.co.uk

Your refund will be paid as soon as the item is received by our returns department this is usually processed in 1 working day but can take up to 7 working days.

You are responsible for the cost of returning goods unless the item is deemed faulty. 

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or not as described. Postage costs will not be refunded if you as a buyer change your decision and the item is returned after the 30 day period , they will only be reimbursed if we are at fault e.g. item faulty or not as described. Please ensure you check sizing guidelines when purchasing to ensure the correct size.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 30 days for a refund of the total order value.

  

Find out more Returns Policy